Windows 7 cannot reboot with connected FOVE

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losev_andrey

• February 17, 2017 14:32
• Edited

Today I installed software for Windows 7 (setup_fove_0_10_1_win7 and FOVE_Eyes_win7_fove_256). Head tracking and eye tracking are working well. In the "Fove Config Tool" I can see changes of spatial and eye coordinates. One problem: I cannot reboot my computer. Windows 7 loading process fails everytime during booting. If I switch off USB 3.0 connector, Windows boots normally. I need to disconnect USB 3.0 cable every time I want reboot the system.

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  Nils Roos

  • February 17, 2017 14:33

  I'm experiencing the same. Are there any logs we could supply that would help debugging the issue?

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  Patrick BECK

  • February 17, 2017 16:33

  I have some reboot, but also some freezing from time to time.

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  Patrick BECK

  • February 19, 2017 12:31

  Hello,

  In administration tools / event observer / windows journals, I have warnings and errors :

  1) L’intégrité du code a déterminé que le hachage de l’image d’un fichier n’est pas valide. Le fichier peut être endommagé en raison d’une modification non autorisée ou le hachage non valide peut indiquer une erreur d’unité de disque potentielle.
  Nom du fichier :    \Device\HarddiskVolume1\Windows\System32\drivers\SPUVCBv_x64.sys    
  => this seems a problem of digital signature
  
  2) Le filtre d’événement avec la requête « SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99 » n’a pas pu être réactivé dans l’espace de noms « //./root/CIMV2 » à cause de l’erreur 0x80041003. Les événements ne peuvent pas être délivrés à travers ce filtre tant que le problème ne sera pas corrigé.
  => ????
  
  
  3) Le chargement du pilote \Driver\WUDFRd a échoué pour le périphérique WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9451#7&F616C21&0#.
  
  - System
    - Provider
     [ Name]  Microsoft-Windows-Kernel-PnP
     [ Guid]  {9C205A39-1250-487D-ABD7-E831C6290539}
     EventID 219
     Version 0
     Level 3
     Task 212
     Opcode 0
     Keywords 0x8000000000000000
    - TimeCreated
     [ SystemTime]  2017-02-19T09:17:23.365273800Z
     EventRecordID 188474
     Correlation
    - Execution
     [ ProcessID]  4
     [ ThreadID]  96
     Channel System
     Computer MatosOne
    - Security
     [ UserID]  S-1-5-18
  - EventData
    DriverNameLength 116
    DriverName WpdBusEnumRoot\UMB\2&37c186b&1&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_GENERIC&PROD_STORAGE_DEVICE&REV_9451#7&F616C21&0#
    Status 3221226341
    FailureNameLength 14
    FailureName \Driver\WUDFRd
    Version 0
  => ???

  In the work around for the windows 7 driver, there is a menu entry to write in a journal "ntbtlog.txt", but I didn't find this file in C:\windows as exptected...

  Other idea ?

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  Maz

  • February 20, 2017 19:16

  I've notified the firmware team about windows 7 not booting when the Fove USB3 lead is connected. I am able to reproduce this problem on my test PC as well.

  Thanks

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  James Balmer

  • February 17, 2018 00:37

  Sooo.... was there every an updated Win 7 driver released that fixes this issue???

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  Patrick BECK

  • February 17, 2018 12:16

  Hello,

  Since the 0.12.0 (?) driver, there is only one driver for all version of windows, windows 7 included.

  And it works.

  Regards,
  Pat

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  James Balmer

  • February 20, 2018 02:00

  Hi Patrick,

       Thanks for the info!  I will definitely update my drivers.  Sorry for taking so long to respond.  Real life and my job has been preventing me from doing, including gaming, for about the last 7-8 months.  Glad to know you guys are still working on this!

   

  Regards,

        James

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  Patrick BECK

  • February 20, 2018 09:58

  Hello,

  I'm just a kickstarter backer and a windows 7 user, not a member of the FOVE team.

  Regards,

  Pat

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