FOVE SUPPORT CENTER

Can't see a green dot in the calibration window

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  • Avatar
    TMD

    Here is the log.

     

    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveConfigurationTool.exe
    Creating FVRHeadset object (00000174A2C64980)
    ClientCap final: ClientCapabilities(7, Gaze, Orientation, Position)
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    Initialising config tool.
    Starting runtime...
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveTray.exe
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    Creating FVRHeadset object (00000174762EEFE0)
    ClientCap final: ClientCapabilities(-1341963945, Gaze, Orientation, Position, ?, ?, ?, ?, ?, ?, ?, ?, ?)
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveServiceHost.exe
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveServiceHost.exe
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveServiceHost.exe
    Service started. Initialising FoveVR
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    FoveVR ctor
    Loaded module PositionTracking
    Loaded module EyeTracking
    Connected to headset with fw50
    Launched FoveCompositorApplication.exe
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveCompositorApplication.exe
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Launched FoveCompanion.exe
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveCompanion.exe
    [RNDR] Acquiring rendering backend...
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    Creating a compositor client (0000017C638EF270) of type 131072
    [RNDR] Acquiring rendering backend...
    Creating FVRHeadset object (0000017C63971AA0)
    ClientCap final: ClientCapabilities(2, Orientation)
    Creating FVRHeadset object (0000017C638CBFE0)
    ClientCap final: ClientCapabilities(7, Gaze, Orientation, Position)
    Trying to connect to service as 3741593a-e7e3-4a58-aa1e-425033b27280
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    REPORT: Did not receive response, starting new connection
    InitiateConnection: Unable to send heartbeat
    Trying to connect to service as b741568c-a938-4415-a2b8-97ba3b4138a7
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    REPORT: Did not receive response, starting new connection
    InitiateConnection: Unable to send heartbeat
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    Trying to connect to service as 3be15790-e804-44e8-a67b-0efe60cecd7e
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, giving up.
    Creating FVRHeadset object (0000018998710550)
    ClientCap final: ClientCapabilities(2, Orientation)
    Compositor found HMD display
    Rect: 1920, 0, 4480, 1440
    REPORT: Did not receive response, starting new connection
    InitiateConnection: Unable to send heartbeat
    Trying to connect to service as 3ad51012-0fe2-47d8-a212-859de9744495
    REPORT: Did not receive response, starting new connection
    InitiateConnection: Unable to send heartbeat
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    Recommended zoom factor: 1.230600
    Constants struct size: 80
    Recommended zoom factor: 1.230600
    Constants struct size: 80
    Trying to connect to service as 5c6d8733-1511-498f-964d-5c484fe46232
    REPORT: New client accepted 5c6d8733-1511-498f-964d-5c484fe46232
    Connection to service succeeded!
    Constants struct size: 80
    REPORT: Did not receive response, starting new connection
    Compositor client heartbeat error: Unable to send heartbeat
    Marking client stale: 5c6d8733-1511-498f-964d-5c484fe46232
    Launched FoveCompositorApplication.exe
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveCompositorApplication.exe
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, retrying in 1s.
    [RNDR] Acquiring rendering backend...
    [RNDR] Nvidia API found
    Unable to load 00007FF71E312928: 126
    [RNDR] AMD not foud.
    Failed to find direct-mode backend, giving up.
    Creating FVRHeadset object (000001EA2DCD5010)
    ClientCap final: ClientCapabilities(2, Orientation)
    Compositor found HMD display
    Rect: 1920, 0, 4480, 1440
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    Recommended zoom factor: 1.230600
    Constants struct size: 80
    Recommended zoom factor: 1.230600
    Constants struct size: 80
    New log client 0.10.0 C:/Program Files\FOVE\bin\FoveCompanion.exe
    [RNDR] Acquiring rendering backend...
    Loaded config file at C:\ProgramData\Fove\FoveVR.config
    EYE_TRACKING_EYES: 3
    Creating a compositor client (0000020B4148C9E0) of type 131072
    [RNDR] Acquiring rendering backend...
    Creating FVRHeadset object (0000020B45A842E0)
    ClientCap final: ClientCapabilities(2, Orientation)
    Creating FVRHeadset object (0000020B4139CD90)
    ClientCap final: ClientCapabilities(7, Gaze, Orientation, Position)
    Trying to connect to service as b2d4a45d-d90f-41c3-b8cc-a3b95ab508ee
    REPORT: New client accepted b2d4a45d-d90f-41c3-b8cc-a3b95ab508ee
    Connection to service succeeded!
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    Constants struct size: 80
    REPORT: Did not receive response, starting new connection
    Compositor client heartbeat error: Unable to send heartbeat

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  • Avatar
    TMD

    Issue solved!

    After disabling the second graphic card (Intel HD Graphic 4600), we ran the application again and could see the green dots and perform the calibration.

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