FOVE SUPPORT CENTER

FOVE headset calibration not working for some users

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    jeremy

    Hey Muhammad,


    Thanks for getting in touch!


    We capture and label all of our data which powers the eye tracking algorithms in house, whilst our sample size is really good it's not as big as we'd like. As we capture more eyes, of all shapes, colours & sizes the software will continue to improve.
    At this time there's probably not a lot you can do, we will make the system better.


    When you say "large gap between the eyes" how many centimetres are we talking? We'd love to know, if you've a volunteer who'd be happy to be photographed with a ruler showing the distance between their pupils I can give you an email to send it to.
    Maybe we have someone in the office with a similar gap who we could sample & include in the next updates.


    Cheers,


    Team FOVE.

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