Average Response Time for Open Case to FOVE Support Team

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Peter Lee

• April 06, 2017 09:50
• Edited

Hi FOVE Support Team,

This is regarding open ticket# #1065.  May I know what is the usual time frame for responding to open cases that users submitted via https://support.getfove.com/hc/en-us/requests/new  ?

It has been 16 hours and I still don't see anyone from Fove Support team attending to my case.   My FOVE HMD keeps showing up as extended monitor display mode and failed to start the calibration or compositor process despite having FOVE SDK v0.11.4 installed. 

Please look into this matter soonest !  I appreciate that and thanks in advanced.

 

 

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• Official comment

  

  Lochlainn Wilson

  • May 19, 2017 09:46
  • Edited

  Hi Peter, 
  
  Internally I can see that your ticket is still pending and that you are in active communication with our team. Thank you for your continued patience. 
  
  Our zen desk ticket response time is a major concern for us and we are taking steps to ensure that it will be reduced in the future.
  
  Thank you for your continued patience and support. 

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