FOVE SUPPORT CENTER

Cannot Run Calibration: The status keep changes between "Eye tracking is asleep" and "Eye tracking not calibrated"

Comments

3 comments

  • Official comment
    Avatar
    jeremy

    Hey Eve,

     

    Thanks a bunch for the vids! (we love videos, it makes everything easier to understand)

     

    Can you shoot us a fovelog.txt ? It will spill out a bunch of debug information that may help us ascertain why the camera's aren't picking up your eyes. pls send it to support@getfove.com if it's too long to post here.

     

    -jez

  • Avatar
    jeremy

    Dear Eve,

     

    Which cushion are you using? 5mm or 10mm?

    Can you possible shoot us a screen grab from the debug tool, showing where your eyes are sitting in the camera's FOV?

     

    Regards,

     

  • Avatar
    Eve Chuang

    Sorry for the late reply.


    I think it's 5mm. The 2 cushion came with FOVE 0 headset as accessories.

     

    https://www.youtube.com/playlist?list=PLi6OFATcTL-r8FADnd4F6BNKSaJz24ye3

    The linked videos show the problem I met. When I wear the HMD, the Eye Image View is not showing my eyes. Instead, it seems to show just a random glitch frame. The green dot stays at the center and doesn't move.

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