Cannot Run Calibration: The status keep changes between "Eye tracking is asleep" and "Eye tracking not calibrated"

Eve Chuang

July 08, 2018 10:32

Hello, I have issue on calibration.

Sometimes it works, sometimes it just doesn't start calibration:

When I click "Calibration", the green dot and message "Look at the green dot" shows up.

However the green dot is very small and it just stays at the center, it doesn't move.

Meanwhile, the runtime window's state keeps changing between "Eye tracking is asleep" and "Eye tracking not calibrated".

And if I launch the Debug Tool, Eye Image View shows one random frame from the Position Image View. It seems not track my eyes.

This happens pretty randomly and unpredictably. I have no idea what causes this.

It would be wonderful if anyone would help. Thank you.

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jeremy

July 25, 2018 05:11
Hey Eve,

Thanks a bunch for the vids! (we love videos, it makes everything easier to understand)

Can you shoot us a fovelog.txt ? It will spill out a bunch of debug information that may help us ascertain why the camera's aren't picking up your eyes. pls send it to support@getfove.com if it's too long to post here.

-jez
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jeremy

July 09, 2018 03:09
Dear Eve,

Which cushion are you using? 5mm or 10mm?

Can you possible shoot us a screen grab from the debug tool, showing where your eyes are sitting in the camera's FOV?

Regards,
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Eve Chuang

July 14, 2018 02:41

Edited
Sorry for the late reply.

I think it's 5mm. The 2 cushion came with FOVE 0 headset as accessories.

https://www.youtube.com/playlist?list=PLi6OFATcTL-r8FADnd4F6BNKSaJz24ye3

The linked videos show the problem I met. When I wear the HMD, the Eye Image View is not showing my eyes. Instead, it seems to show just a random glitch frame. The green dot stays at the center and doesn't move.
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