No Camera Data
Hello
For some user studies it would be helpful for me to get the Fove running in combination with a Laptop. The Laptop meets all the hardware requirement. In the Fove Display I see the initial VR application with the stars. However it seems, that I don't get any eye camera data. The debug tool shows "No camera data", I can't calibrate the eye cameras and the log-file reports some errors:
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] InitiateConnection: Service refused connection
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] ExecThread_scan_asynchonized: uknown exception
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Failure to read frame from camera: Error getting UVC frame: thread has already been down
The messages around the errors are shown below. I tried version 0.14.1 as well as 0.15.0.
Can anybody help me to understand what could be the reason for this problem?
Thank you very much for your help
The log-file:
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] System Stats:
OS Name: Microsoft Windows 10 Education|C:\WINDOWS|\Device\Harddisk0\Partition3
OS Version: 10.0.17134
CPU Name: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Manufacturer: GenuineIntel
Cores: 4
Logical Processors: 8
RAM1: 8589934592
RAM2: 8589934592
Total RAM: 17179869184
GPU1 Name: Intel(R) HD Graphics 630
GPU1 Manufacturer: Intel Corporation
GPU1 VRAM: 1073741824
GPU1 Driver Version: 21.20.16.4627
GPU2 Name: NVIDIA GeForce GTX 1060
GPU2 Manufacturer: NVIDIA
GPU2 VRAM: 4293918720
GPU2 Driver Version: 22.21.13.8174
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) added registration Fove::EFVR_DataType::Gaze
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) opening mem for Fove::EFVR_DataType::Gaze at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-8269629028214585446
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) added registration Fove::EFVR_DataType::Position
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) opening mem for Fove::EFVR_DataType::Position at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded WinUSB module
2018-09-19 16:25:12 [Warn ] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] No position camera found from list of 2 ids: 2D3C,0003/0BDA,57E8
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Launched FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Starting app: FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] VideoStreaming Interface Probe GET result
bmHint=0x0000
bFormatIndex=0x0000
bFrameIndex=0x0000
dwFrameInterval=0x0000
wKeyFrameRate=0x0000
wPFrameRate=0x0000
wCompQuality=0x0000
wCompWindowSize=0x0000
wDelay=0x0000
dwMaxVideoFrameSize=0x0000
dwMaxPayloadTransferSize=0x0000
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Launched FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Starting app: FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] New log client 0.15.0 C:/Program Files\FOVE\bin\FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Setting timer interval to: 1
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] New log client 0.15.0 C:/Program Files\FOVE\bin\FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion starting
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Creating a compositor client (000001ED7F7E6F90)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Trying to connect to service, pid: 2132
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Compositor) will attempt to connect to tcp://127.0.0.1:8307
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteResponder(Companion) accepting clients on port 8317
2018-09-19 16:25:12 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Failed to request compositor adapter ID: IPC failed
2018-09-19 16:25:12 [Warn ] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Unable to fetch adapter id from compositor: Fove::EFVR_ErrorCode::UnknownError
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion adapter id is Adapter(0, 0)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Eye camera configuration set
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded C:/Program Files\FOVE\bin\/assets/tracker_es3_left.dat
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] RemoteRequester(Companion) connected to tcp://127.0.0.1:8317
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Direct mode display info:
Version: 65568
Resolution: 1440x2560
Refresh: 70003 / 1000
Format: 21
ScanlineOrdering: 1
scaling: 0
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] [RNDR] Forcibly acquiring rendering backend (1, 3)...
Found 1 displays for vendorID: 63001
Display 2147881091
Found 1 displays for vendorID: 63001
Display 2147881091
Found 0 displays for vendorID: 25170
Found 0 displays for vendorID: 25170
Found direct display on NVIDIA
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Creating FVRHeadset object (000001A8CA8CDE80)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteRequester(Headset) will attempt to connect to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] ClientCap final: Fove::EFVR_ClientCapabilities(2, Orientation)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteRequester(Headset) connected to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::HeadsetState at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-17883835127323984033
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::Orientation at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) added registration Fove::EFVR_DataType::Metrics
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::Metrics at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-1327462331974689098
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteResponder(Compositor) accepting clients on port 8307
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Creating FVRHeadset object (000001ED7FDC2060)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] ClientCap final: Fove::EFVR_ClientCapabilities(2, Orientation)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Headset) will attempt to connect to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Headset) connected to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] FVRHeadset(000001ED7FDC2060) opening mem for Fove::EFVR_DataType::HeadsetState at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-17883835127323984033
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] FVRHeadset(000001ED7FDC2060) opening mem for Fove::EFVR_DataType::Orientation at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion is sleeping
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded C:/Program Files\FOVE\bin\/assets/tracker_es3_right.dat
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Eye camera loop running: true
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] InitiateConnection: Service refused connection
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] ExecThread_scan_asynchonized: uknown exception
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Failure to read frame from camera: Error getting UVC frame: thread has already been down
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveTray.exe] Attempted to remove nonexistant registration: Fove::EFVR_DataType::Position
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveTray.exe] Attempted to remove nonexistant registration: Fove::EFVR_DataType::Gaze
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) closing mem for Fove::EFVR_DataType::Position at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) closing mem for Fove::EFVR_DataType::Gaze at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-8269629028214585446
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Trying to connect to service, pid: 2132
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Compositor) connected to tcp://127.0.0.1:8307
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Connection to service succeeded!
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Inaccurate vsync times observed: Short: 3 Long: 2 Shortest: -7074us Longest: 15349us Avg: 13979us Exp: 14285us
2018-09-19 16:25:14 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] VideoStreaming Interface Probe GET result
bmHint=0x0000
bFormatIndex=0x0000
bFrameIndex=0x0000
dwFrameInterval=0x0000
wKeyFrameRate=0x0000
wPFrameRate=0x0000
wCompQuality=0x0000
wCompWindowSize=0x0000
wDelay=0x0000
dwMaxVideoFrameSize=0x0000
dwMaxPayloadTransferSize=0x0000
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Official comment
Hi Detlef,
Thanks for dumping the log - it's always useful.
Can you possibly shoot us the make and model of your laptop?
Additionally are you using any of the Windows power saving settings on your machine? (in particular the ones which deal with supplying power from your USB ports to external devices)
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