No Camera Data

Hello

For some user studies it would be helpful for me to get the Fove running in combination with a Laptop. The Laptop meets all the hardware requirement. In the Fove Display I see the initial VR application with the stars. However it seems, that I don't get any eye camera data. The debug tool shows "No camera data", I can't calibrate the eye cameras and the log-file reports some errors:

2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] InitiateConnection: Service refused connection
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] ExecThread_scan_asynchonized: uknown exception
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Failure to read frame from camera: Error getting UVC frame: thread has already been down

The messages around the errors are shown below. I tried version 0.14.1 as well as 0.15.0.

Can anybody help me to understand what could be the reason for this problem?

Thank you very much for your help

The log-file:

2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] System Stats:
OS Name: Microsoft Windows 10 Education|C:\WINDOWS|\Device\Harddisk0\Partition3
OS Version: 10.0.17134
CPU Name: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Manufacturer: GenuineIntel
Cores: 4
Logical Processors: 8
RAM1: 8589934592
RAM2: 8589934592
Total RAM: 17179869184
GPU1 Name: Intel(R) HD Graphics 630
GPU1 Manufacturer: Intel Corporation
GPU1 VRAM: 1073741824
GPU1 Driver Version: 21.20.16.4627
GPU2 Name: NVIDIA GeForce GTX 1060
GPU2 Manufacturer: NVIDIA
GPU2 VRAM: 4293918720
GPU2 Driver Version: 22.21.13.8174
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) added registration Fove::EFVR_DataType::Gaze
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) opening mem for Fove::EFVR_DataType::Gaze at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-8269629028214585446
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) added registration Fove::EFVR_DataType::Position
2018-09-19 16:25:11 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) opening mem for Fove::EFVR_DataType::Position at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded WinUSB module
2018-09-19 16:25:12 [Warn ] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] No position camera found from list of 2 ids: 2D3C,0003/0BDA,57E8
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Launched FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Starting app: FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] VideoStreaming Interface Probe GET result
bmHint=0x0000

bFormatIndex=0x0000

bFrameIndex=0x0000

dwFrameInterval=0x0000

wKeyFrameRate=0x0000

wPFrameRate=0x0000

wCompQuality=0x0000

wCompWindowSize=0x0000

wDelay=0x0000

dwMaxVideoFrameSize=0x0000

dwMaxPayloadTransferSize=0x0000
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Launched FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Starting app: FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] New log client 0.15.0 C:/Program Files\FOVE\bin\FoveCompositorApplication.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Setting timer interval to: 1
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] New log client 0.15.0 C:/Program Files\FOVE\bin\FoveCompanion.exe
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion starting
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Creating a compositor client (000001ED7F7E6F90)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Trying to connect to service, pid: 2132
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Compositor) will attempt to connect to tcp://127.0.0.1:8307
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteResponder(Companion) accepting clients on port 8317
2018-09-19 16:25:12 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Failed to request compositor adapter ID: IPC failed
2018-09-19 16:25:12 [Warn ] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Unable to fetch adapter id from compositor: Fove::EFVR_ErrorCode::UnknownError
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion adapter id is Adapter(0, 0)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Eye camera configuration set
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded C:/Program Files\FOVE\bin\/assets/tracker_es3_left.dat
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] RemoteRequester(Companion) connected to tcp://127.0.0.1:8317
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Direct mode display info:
Version: 65568
Resolution: 1440x2560
Refresh: 70003 / 1000
Format: 21
ScanlineOrdering: 1
scaling: 0
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] [RNDR] Forcibly acquiring rendering backend (1, 3)...
Found 1 displays for vendorID: 63001
Display 2147881091
Found 1 displays for vendorID: 63001
Display 2147881091
Found 0 displays for vendorID: 25170
Found 0 displays for vendorID: 25170
Found direct display on NVIDIA
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Creating FVRHeadset object (000001A8CA8CDE80)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteRequester(Headset) will attempt to connect to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] ClientCap final: Fove::EFVR_ClientCapabilities(2, Orientation)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteRequester(Headset) connected to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::HeadsetState at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-17883835127323984033
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::Orientation at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) added registration Fove::EFVR_DataType::Metrics
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] FVRHeadset(000001A8CA8CDE80) opening mem for Fove::EFVR_DataType::Metrics at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-1327462331974689098
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] RemoteResponder(Compositor) accepting clients on port 8307
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Creating FVRHeadset object (000001ED7FDC2060)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] ClientCap final: Fove::EFVR_ClientCapabilities(2, Orientation)
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Headset) will attempt to connect to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Recommended zoom factor: 1.230600
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Headset) connected to tcp://127.0.0.1:5394
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] FVRHeadset(000001ED7FDC2060) opening mem for Fove::EFVR_DataType::HeadsetState at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-17883835127323984033
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] FVRHeadset(000001ED7FDC2060) opening mem for Fove::EFVR_DataType::Orientation at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:12 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Companion is sleeping
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Loaded C:/Program Files\FOVE\bin\/assets/tracker_es3_right.dat
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Eye camera loop running: true
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveCompanion.exe] InitiateConnection: Service refused connection
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Could not open config file: File not found.
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] ExecThread_scan_asynchonized: uknown exception
2018-09-19 16:25:13 [Error] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] Failure to read frame from camera: Error getting UVC frame: thread has already been down
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveTray.exe] Attempted to remove nonexistant registration: Fove::EFVR_DataType::Position
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveTray.exe] Attempted to remove nonexistant registration: Fove::EFVR_DataType::Gaze
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) closing mem for Fove::EFVR_DataType::Position at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-14145659084441290479
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveTray.exe] FVRHeadset(0000000000EC2440) closing mem for Fove::EFVR_DataType::Gaze at Global\FOVE-{34dae77e-56c9-41cc-bb73-d06deb99162a}-17-8269629028214585446
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Trying to connect to service, pid: 2132
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] RemoteRequester(Compositor) connected to tcp://127.0.0.1:8307
2018-09-19 16:25:13 [Debug] [C:/Program Files\FOVE\bin\FoveCompanion.exe] Connection to service succeeded!
2018-09-19 16:25:13 [Warn ] [C:/Program Files\FOVE\bin\FoveCompositorApplication.exe] Inaccurate vsync times observed: Short: 3 Long: 2 Shortest: -7074us Longest: 15349us Avg: 13979us Exp: 14285us
2018-09-19 16:25:14 [Debug] [C:/Program Files\FOVE\bin\FoveServiceHost.exe] VideoStreaming Interface Probe GET result
bmHint=0x0000

bFormatIndex=0x0000

bFrameIndex=0x0000

dwFrameInterval=0x0000

wKeyFrameRate=0x0000

wPFrameRate=0x0000

wCompQuality=0x0000

wCompWindowSize=0x0000

wDelay=0x0000

dwMaxVideoFrameSize=0x0000

dwMaxPayloadTransferSize=0x0000