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Max Korpinen

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Latest activity by Max Korpinen
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    Max Korpinen commented,

    Hi Ryan! Sorry for the delay. The frequency we are sending the keys out driopped a little - sorry about that. I will make sure that the next keys go out within the next 24 hours. Max

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    Max Korpinen commented,

    Hi Samuel, No worries! As mentioned in the form, we are sending them out a couple of times a week. You should receive yours today. Max P.S. Soon you will be able to download the driver freely from ...

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    Max Korpinen commented,

    Hey guys,Yes, this is really frystrating, and we are really sorry for the inconvenience caused by the bots.Zendesk which is our provider for the support center has been dealing with this problem fo...

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    Max Korpinen commented,

    Official comment

    Hi there,We are terribly sorry for the inconvenience.It seems that the issue has affected Zendesk-based support sites quite widely. We are working on resolving the issue on both sides, and hope to ...

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    Max Korpinen commented,

    Hey guys! The best bet would be to send an inquiry to support@getfove.com, and include your order number in the email. I do know that Tianxing Li's headset was shipped today, but Alexander I'd need...

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    Max Korpinen commented,

    Hi Kelley, The update was uploaded to getfove.com/developers, but we unfortunately had to pull the release for some final testing after noticing a mistake we had made with it. We are really sorry f...

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    Max Korpinen commented,

    Hi Thomas,Something real-time is definitely the goal. Thanks for the feedback!The customer support system (including our email support as well as this Support Center) offers a live-chat functionali...

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    Max Korpinen commented,

    Hi Jeff,Yep, you'll need to sign up. We are sending new Steam access keys (you need one to download FOVE 0 driver on Steam) a few times a week. You'll find the instructions and the sign up form her...

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    Max Korpinen commented,

    Jeff, let us know what kind of problems you are having with SteamVR. We should be able to help!

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    Max Korpinen created an article,

    What is the repair policy of FOVE 0 and its accessories?

    FOVE Repair Policy A Notes: See this page for information about your FOVE 0's warranty. All FOVE 0 repairs will be conducted in Japan. The Customer is responsible for all applicable shipping fees,...